Dear Valued Guest of Premier57,
We are excited to announce that we are reopening our facility on Monday, August 10th and will operate based on elevated cleanliness standards to safeguard the wellbeing of our guests and staff.
In response to Covid-19, our team has initiated leading cleanliness protocols based on the latest guidance from the WHO and CDC, to all areas of operation. These procedures will be updated and monitored regularly to reflect the most current science available. At a glance, here are some ways we have ramped up our efforts to guarantee guest and employee safety:
- Monitoring staff and customers entering the facility and encouraging anyone who is experiencing flu-like symptoms to stay home. Temperatures will be checked and recorded, and a quick health questionnaire must be completed in order to enter.
- Utilizing our No-Touch self-check-in and check-out kiosks and encouraging all guests to pre-purchase admission vouchers through our new mobile app or online store. *Cash payments WILL NOT be accepted at this time to limit cross contamination;
- Limiting guest count to a maximum of 50% of standard occupancy and enforcing social distancing practices while inside;
- Increasing frequency of EPA registered antimicrobial disinfectant cleaning throughout our facility and focusing on all high-touch areas such as door handles, counter tops, registers, lockers, locker keys, floors, seating areas, etc.;
- Fully disinfecting each service room after every guest and following regulated guidelines for providing safe services to our guests.
- Requiring all employees to wear fresh masks, gloves, and shoe booties during their shift;
- Providing all guests with masks to wear while inside;
- Stocking extra hand sanitizers and alcohol sprays throughout the facility;
- And of course, closing any and all areas where safe social distancing is not permitted.
THINGS TO KNOW BEFORE YOUR VISIT
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- Bring your own towels, bathing suits, clean & NON-SLIP rubber sandals or flip flops. All items that are not single use are avoided to limit cross contamination. We will not be providing towels, robes, or slippers. Our No-shoes policy will be lifted. You may bring your own clean NON-SLIP, rubber sandals/flip flops to wear inside.
- Bring your own toiletries, combs, Q-tips, etc. if needed. Communal toiletries typically found in the locker rooms will NOT be provided, again to avoid cross contamination.
- Cash will NOT be accepted to avoid cross contamination. We encourage all guests to use our Contactless Self Check-in Kiosks or Mobile App.
- Guests will be required to wear a mask AT ALL TIMES while inside the facility. Masks, however, are not allowed in pools pursuant to City regulations.
- Expect to have your temperature checked and questionnaire completed before entering.
- Respect the spa’s sanitation and hygiene standards and processes posted within the spa and shared by employees. This is the health and safety of our guests, staff, and community.
- Not all services will be available at this time. See below for a departmental list and revised hours of operation. Please note that as this pandemic remains fluid, we will be revising operational procedures and hours accordingly, sometimes without advanced notice.
- Pursuant to NYC Executive Order 202.52 effective July 17th, alcoholic beverages will ONLY be served with a food order. Further, the 3 drink maximum is still in effect.
*Refrain from visiting us if you are under an isolation or quarantine order/directive, or if you or a household member have fever, COVID-19 symptoms or a communicable illness.
Revised Operation Hours by Departments
*These are subject to change for your safety, as necessary.
7F
BEAUTY SPA 10:30AM - 7PM (LAST APPOINTMENT AT 6PM)
* LIMITED SERVICES. FACIALS UNAVAILABLE.
BODY MASSAGE 10:30AM - 7PM (LAST APPOINTMENT AT 6PM)
* LIMITED SERVICES. FACIALS UNAVAILABLE.
8F
INDOOR BADE POOL 10AM – 7:30PM
ROOFTOP POOLS & SEATING 10AM – 7:30PM
AQUA BAR 12PM – 7PM (LAST CALL AT 6:30PM)
MEN’S & WOMEN’S LOCKER 10AM – 7:30PM *STEAM ROOM UNAVAILABLE.
K-SCRUB 10:30AM – 7PM (LAST APPOINTMENT AT 6PM) *LIMITED SERVICES.
9F
SAUNA VALLEY *CLOSED UNTIL FURTHER NOTICE.
HAND & FOOT RELAXATION - WEEKENDS 10:30AM – 7PM (LAST APPOINTMENT AT 6PM)
CAFÉ BISTRO 11AM – 7PM (TAKE AWAY ONLY.) *LIMITED MENU AVAILABLE
Keep an eye out for more information, as we get ready for our re-opening! If you have any questions, please email spa@premier57.com or call 212-750-8800.
Sincerely,
Premier57 Management Team
What is the check-in process at Premier57?
First-time visitors will be asked to provide a government ID and check-in at the reception desk. For regular customers who would like to check-in quickly, please ask our receptionists to sign up for Express Check-In. These customers will be able to use their phone number to check-in quickly and receive their locker key.
What is the cost of general admission?
General Admission is $75+tax for the day and please bring a government issued ID to be admitted.
Can I purchase general admission tickets in advance?
Yes, you may, it can be purchased in person in our facility or you can purchase them on our website Shop page (Click to purchase).
What is included in the general admission price?
General admission includes, robe, towels, toiletries, unlimited access to the hydrotherapy indoor pool and the rooftop outdoor hydrotherapy pool, six unique saunas in the sauna valley, sleeping room, meditation room, water lounges, dry sauna, steam sauna, and much more.
Do I need to make a reservation for general admission?
No, reservation is not needed for general admission.
What do I need to bring with me to enjoy the full facility?
You will need to bring a swimsuit to wear under the robe.
Do I still need to pay the $75+tax for general admission if I am booking a massage or a facial?
Yes, you are required to pay the general admission fee of $75+ tax if you would like the full access to our amenities, unless the services that you are receiving states otherwise.
Do you have an age limit?
The minimum age for entry is 16 years old. A school ID must be provided as proof. Visitors under the age of 21 must be accompanied by a guardian.
Why am I not getting purchasing emails?
Is your email account a Gmail account (@gmail.com)?
Have you tried looking in all the inbox categories? Have you tried looking in “All mail,” “Spam,” or “Trash?”
Do you have any filters set up?
Have you used the Search Mail function (with the term “in:anywhere”) at the top of the page to look for the missing messages?
Try the following troubleshooters :
https://support.google.com/mail/troubleshooter/2935079
https://support.google.com/mail/troubleshooter/4530113?rd=2
https://support.google.com/mail/answer/6579?hl=en
Do you sell alcoholic beverages?
Yes, we serve alcoholic beverages. Aqua bar is located on the 8th floor by the pools.
Do I need to bring a Photo I.D to get alcoholic beverages?
Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.
Can we bring in any food or beverages?
No outside food or beverages are permitted inside the facility.
Can we bring a birthday cake?
Yes, however only a small cake will be permitted. An ice cream cake or cupcakes are not permitted. Please note we will not be able to offer any storage space.
Are there special diet options available?
Vegetarian options are available from varied dining outlets in Premier57.
How much is the entrance fee?
General Admission is $75 excluding tax.
What is included in the general admission?
The admission fee covers the usage of Premier57’s many amenities: saunas, indoor and Rooftop pools, whirlpool bath, hot tubs, steam rooms, healing zone, public lounge areas, shoe & clothing lockers. All foods, beverages, and spa services are additional and can be paid upon leaving.
What forms of payment do you accept?
We accept cash, Visa, Master Card, Discover, or Premier57 gift Cards. We DO NOT accept American Express, checks or money orders.
Do I need to make a reservation for the entrance?
No reservations are required.
Do you have a group discount?
Yes. If you are a group of more than 10 people (under 24 months are not eligible), please contact us spa@premier57.com.
Are all of the facilities co-ed/unisex?
The indoor and rooftop pools, saunas & whirlpool bath are co-ed/unisex. Only bath and locker lounges are gender separated.
Do you rent swimming suits/towels?
Yes, we rent swimming suits for $5, and beach towels for $5 (large) (tax is not included).
Can we wear our bathing suits inside the hot tubs in the locker rooms?
Yes, bathing suit is optional.
Would we be able to go inside the indoor/rooftop pools with our clothes?
No. Bathing suits are required for entering the pools. Any outside clothes are not allowed to be worn inside the pools. Any materials other than bathing suits can contaminate the pool water, which negatively affects the water clarity and filtration systems.
Can I wear my own shoes/slippers inside the facility?
No. Following traditional Korean culture, we follow a barefoot policy to ensure the cleanness of our facility. Therefore, no outside footwear is permitted. However, you are allowed to wear slippers, which are available for purchase(disposable $5, Premier57 slippers $9, tax is not included)
Do you have parking near the premises/facility?
Yes, our guests will receive 50% off at the parking lot located on 109 E 58th St. A $30 coupon is available upon request at check-out.
How deep are the pools?
The pools are 3-4 feet deep.
Are the pools swimming pools?
No, indoor/outdoor pools are both hydrotherapy functional pools. Swimming is not allowed.
Do you still open outdoor pools even during the poor weather conditions?
Yes, our outdoor pools are open through rain and snow! The only time we close is when there are safety issues, such as thunder storms and lightnings. Rooftop pools are great places to enjoy the different weather.
Are the pools heated all year around? What are the temperatures of pools?
We adapt the pool temperatures to the outside temperature. The pool water is heated most of the seasons, except summer.
Can I bring my laptop or electric devices?
You can bring your personal laptop. However, Spa Castle is not responsible for any loss or damage of your devices in any area in the spa. Free WIFI is available.
Is there a gym?
No, we do not have a gym.
My purchase appears to be charged more than once on my credit card.
This may be due to an error while inputting your payment information (address, ZIP code, etc.). The multiple charges are pending transactions on your credit card bill. These charges will not be reflected on your final bill. However, if you need an immediate resolution, please contact us at 718-321-2715.
Why I am not receiving my confirmation email?
Please check all your inboxes, including ‘spam/junk’. Please also check to see if your settings filter out unrecognized emails.
Google account users(@gmail.com) or Google Apps account users tend to receive this delivery error.
Please refer to the following links to troubleshoot:
https://support.google.com/mail/troubleshooter/2935079
Do I need to make reservations for any spa treatments?
Yes, reservations are suggested for your convenience, but are not mandatory. We recommend they are made at least 2-3 days in advance. A debit/credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee if you do not provide us with 24-hour notification.
Do you offer prenatal services?
Unfortunately, we do not perform any prenatal massages, foot & hand massages, body scrubs, and body treatment services. We do offer most facials, except the Aroma Organic Peel.
Is my general admission included in the spa treatment?
Regular spa treatments do not include general admission. You must pay general admission in order to enter the facility for your treatment. However, not all promotional packages include the admission, so please double check when you purchase any packages.