What is the check-in process at Premier57?
First-time visitors will be asked to provide a government ID and check-in at the reception desk. For regular customers who would like to check-in quickly, please ask our receptionists to sign up for Express Check-In. These customers will be able to use their phone number to check-in quickly and receive their locker key.
What is the cost of general admission?
General Admission is $75+tax for the day and please bring a government issued ID to be admitted.
Can I purchase general admission tickets in advance?
Yes, you may, it can be purchased in person in our facility or you can purchase them on our website Shop page (Click to purchase).
What is included in the general admission price?
General admission includes, robe, towels, toiletries, unlimited access to the hydrotherapy indoor pool and the rooftop outdoor hydrotherapy pool, six unique saunas in the sauna valley, sleeping room, meditation room, water lounges, dry sauna, steam sauna, and much more.
Do I need to make a reservation for general admission?
No, reservation is not needed for general admission.
What do I need to bring with me to enjoy the full facility?
You will need to bring a swimsuit to wear under the robe.
Do I still need to pay the $75+tax for general admission if I am booking a massage or a facial?
Yes, you are required to pay the general admission fee of $75+ tax if you would like the full access to our amenities, unless the services that you are receiving states otherwise.
Do you have an age limit?
The minimum age for entry is 16 years old. A school ID must be provided as proof. Visitors under the age of 21 must be accompanied by a guardian.
Why am I not getting purchasing emails?
Is your email account a Gmail account (@gmail.com)?
Have you tried looking in all the inbox categories? Have you tried looking in “All mail,” “Spam,” or “Trash?”
Do you have any filters set up?
Have you used the Search Mail function (with the term “in:anywhere”) at the top of the page to look for the missing messages?
Try the following troubleshooters :
https://support.google.com/mail/troubleshooter/2935079
https://support.google.com/mail/troubleshooter/4530113?rd=2
https://support.google.com/mail/answer/6579?hl=en
Do you sell alcoholic beverages?
Yes, we serve alcoholic beverages. Aqua bar is located on the 8th floor by the pools.
Do I need to bring a Photo I.D to get alcoholic beverages?
Yes, upon arrival a wristband will be given with a distinguished color after the proper identification has been made.
Can we bring in any food or beverages?
No outside food or beverages are permitted inside the facility.
Can we bring a birthday cake?
Yes, however only a small cake will be permitted. An ice cream cake or cupcakes are not permitted. Please note we will not be able to offer any storage space.
Are there special diet options available?
Vegetarian options are available from varied dining outlets in Premier57.
How much is the entrance fee?
General Admission is $75 excluding tax.
What is included in the general admission?
The admission fee covers the usage of Premier57’s many amenities: saunas, indoor and Rooftop pools, whirlpool bath, hot tubs, steam rooms, healing zone, public lounge areas, shoe & clothing lockers. All foods, beverages, and spa services are additional and can be paid upon leaving.
What forms of payment do you accept?
We accept cash, Visa, Master Card, Discover, or Premier57 gift Cards. We DO NOT accept American Express, checks or money orders.
Do I need to make a reservation for the entrance?
No reservations are required.
Do you have a group discount?
Yes. If you are a group of more than 10 people (under 24 months are not eligible), please contact us spa@premier57.com.
Are all of the facilities co-ed/unisex?
The indoor and rooftop pools, saunas & whirlpool bath are co-ed/unisex. Only bath and locker lounges are gender separated.
Do you rent swimming suits/towels?
Yes, we rent swimming suits for $5, and beach towels for $5 (large) (tax is not included).
Can we wear our bathing suits inside the hot tubs in the locker rooms?
Yes, bathing suit is optional.
Would we be able to go inside the indoor/rooftop pools with our clothes?
No. Bathing suits are required for entering the pools. Any outside clothes are not allowed to be worn inside the pools. Any materials other than bathing suits can contaminate the pool water, which negatively affects the water clarity and filtration systems.
Can I wear my own shoes/slippers inside the facility?
No. Following traditional Korean culture, we follow a barefoot policy to ensure the cleanness of our facility. Therefore, no outside footwear is permitted. However, you are allowed to wear slippers, which are available for purchase(disposable $5, Premier57 slippers $9, tax is not included)
Do you have parking near the premises/facility?
Yes, our guests will receive 50% off at the parking lot located on 109 E 58th St. A $30 coupon is available upon request at check-out.
How deep are the pools?
The pools are 3-4 feet deep.
Are the pools swimming pools?
No, indoor/outdoor pools are both hydrotherapy functional pools. Swimming is not allowed.
Do you still open outdoor pools even during the poor weather conditions?
Yes, our outdoor pools are open through rain and snow! The only time we close is when there are safety issues, such as thunder storms and lightnings. Rooftop pools are great places to enjoy the different weather.
Are the pools heated all year around? What are the temperatures of pools?
We adapt the pool temperatures to the outside temperature. The pool water is heated most of the seasons, except summer.
Can I bring my laptop or electric devices?
You can bring your personal laptop. However, Spa Castle is not responsible for any loss or damage of your devices in any area in the spa. Free WIFI is available.
Is there a gym?
No, we do not have a gym.
My purchase appears to be charged more than once on my credit card.
This may be due to an error while inputting your payment information (address, ZIP code, etc.). The multiple charges are pending transactions on your credit card bill. These charges will not be reflected on your final bill. However, if you need an immediate resolution, please contact us at 718-321-2715.
Why I am not receiving my confirmation email?
Please check all your inboxes, including ‘spam/junk’. Please also check to see if your settings filter out unrecognized emails.
Google account users(@gmail.com) or Google Apps account users tend to receive this delivery error.
Please refer to the following links to troubleshoot:
https://support.google.com/mail/troubleshooter/2935079
Do I need to make reservations for any spa treatments?
Yes, reservations are suggested for your convenience, but are not mandatory. We recommend they are made at least 2-3 days in advance. A debit/credit card is required to hold the reservation (No American Express can be used). There is a 20% cancellation fee if you do not provide us with 24-hour notification.
Do you offer prenatal services?
Unfortunately, we do not perform any prenatal massages, foot & hand massages, body scrubs, and body treatment services. We do offer most facials, except the Aroma Organic Peel.
Is my general admission included in the spa treatment?
Regular spa treatments do not include general admission. You must pay general admission in order to enter the facility for your treatment. However, not all promotional packages include the admission, so please double check when you purchase any packages.